On-the-way texts, receipts, and schedule changes go out on their own, and reminders and late notices go to a whole list in a few clicks — from templates you write once, in your own voice.
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There's a template for each moment that actually happens in a job: Appointment Reminder, Appointment Arriving Soon, Service Summary, Appointment Rescheduled, Appointment Skipped, Invoice, Payment Receipt, Past Due Notice, Payment Method Expiring, Portal Link, Welcome / Signature Request, Signed Service Agreement, Service Canceled, and Text Message Consent. Write each one once, in your own voice, and stop retyping it.
Some messages go out the moment something happens: the receipt when a payment lands, the notice when a visit is rescheduled, skipped, or canceled. Others you send to a list when you're ready — a day's appointment reminders from the calendar, a Past Due Notice to everyone who owes, or a Custom Email to a day's routes or a tag. Nothing goes out to a whole list that you didn't mean to send.
Email and text are separate switches on most templates, so you decide per message which channel it goes out on — reminders by text because people read them, receipts by email because people keep them. Turn either off and that message simply doesn't send on that channel.
Every BlazeRoutes feature is included at every size — there are no tiers and nothing to upgrade to. See pricing →
Most templates have independent switches for email and for text. Turn off the ones you don't want and they stop sending — there's no all-or-nothing setting.
Email is included. Text messaging is $5/month plus $0.03 per message sent, and calls forwarded from your texting number count as 3 messages. It's the only optional charge on the platform.
Consent is captured and recorded on the customer record before anyone texts them, and the Text Message Consent template welcomes them once they opt in. Customers who haven't consented don't get texted.
Not on a timer. Receipts and the rescheduled, skipped, and canceled notices send themselves. Reminders and past-due notices go out when you send them — to a whole day's customers from the calendar, or any list from Communications — so you're always in control of what a customer receives.
Yes. Each template is yours to write — subject and body for email, message text for SMS — with placeholders that fill in the customer's name, appointment time, balance, and other details as it sends.
Service history, balances, documents, and conversations all live on the customer record. Whoever picks up the phone has the whole picture in front of them.
Learn more →BlazeRoutes sequences each technician's stops into the shortest driving order, shows you the before and after side by side, and changes nothing until you say so.
Learn more →Drag work onto a technician's day and watch the route redraw. Service plans keep track of who's due next, so the work comes to you instead of living in someone's head.
Learn more →Invoices, payments, credits, and refunds live on one ledger per customer — with cards on file and a portal your customers can pay from without calling you.
Learn more →Technicians run the route, log what they applied, photograph the work, and take payment from their phone. The service record saves on the device and syncs itself when signal comes back.
Learn more →Ask a plain question about a customer, a route, or a balance and get the answer from your own records. It also sends the morning numbers and each technician's route briefing on its own.
Learn more →Follow cash and checks from the technician's hand to the bank, and end each day with a short list of anything that wasn't finished, wasn't billed, or was declined.
Learn more →Reps knock from a map of every address in your area and sign customers up at the door. The office draws territories, works the follow-ups, and sees which reps and areas are selling.
Learn more →Start your free trial today — no credit card required.
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