Privacy Policy

1. Introduction

BlazeRoutes, LLC ("BlazeRoutes," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pest control management platform, including our web and mobile applications, and related services (the "Service").

2. Information We Collect

Information You Provide

• Account information such as your name, email address, phone number, and company details
• Customer data you input into the Service, including customer names, addresses, and service records
• Payment and billing information
• Photos and images you capture or upload to document service visits and locations
• Messages and content you create in the Service, including team chat and AI assistant conversations
• Communications you send to us, including support requests and feedback

Information Collected Automatically

• Device and browser information, IP address, and operating system
• Device identifiers, including mobile push notification tokens used to deliver notifications
• Usage data such as pages visited, features used, and time spent on the Service
• Precise location data (with your permission) to support route, scheduling, and presence features, and, together with usage data, to analyze and improve how the Service is used
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process transactions and manage your account
• To send you service-related communications, including updates and security alerts
• To provide customer support and respond to your inquiries
• To analyze usage patterns and improve user experience
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating the Service (e.g., hosting, authentication, payment processing, analytics, and AI-assisted features), who are permitted to use the information only to perform services on our behalf
• Your organization — data entered into the Service is accessible to other authorized members of your organization
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within a reasonable timeframe, unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, please contact us at help@blazeroutes.com.

You may request deletion of your account and associated personal data at any time by contacting us at help@blazeroutes.com. Because BlazeRoutes accounts are typically created and managed by your employing organization, deletion may be coordinated with your organization's administrator, and we will assist with your request.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at help@blazeroutes.com.